At Urban Hide, we want you to love what you purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of delivery. If 14 days have passed since your item was delivered, we will not be able to offer a refund or exchange.

Items must be unused, in their original condition, and returned with original packaging to be eligible for a refund.

To start a return, please email us at support@urbanhide.com with your order number and the reason for your return. We will provide you with return instructions.

Once we receive and inspect your returned item, we will notify you by email regarding the approval of your refund. If approved, a credit will be applied to your original payment method within a few business days.

If you haven’t received your refund yet, please check your bank account and contact your credit card company, as it may take some time before the refund is officially posted. You may also want to contact your bank, as there is often processing time before a refund appears. If you’ve done all of this and still have not received your refund, please contact us at support@urbanhide.com.

Only regular-priced items are eligible for a refund. Unfortunately, clearance or discounted items cannot be refunded.

If you would like to exchange an item, please email us at support@urbanhide.com, and we’ll be happy to help.

You are responsible for paying the shipping costs for returning your item. These shipping fees are non-refundable. If your return is approved for a refund, the cost of return shipping may be deducted from the total refunded amount.

We appreciate your understanding and support. If you have any questions, feel free to reach out — we’re here to assist you.

– The Urban Hide Team