Return Policy

At Urban Hide, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

  • Products can be returned within 7 days of delivery.
  • Items must be unused, undamaged, and in original packaging.
  • Proof of purchase or order number is required for all returns.

Exchange Policy

  • Exchanges are available for damaged, defective, or incorrect items.
  • Customers must contact us within 48 hours of receiving the order.

Non-Returnable Items

The following items cannot be returned:

  • Used products
  • Customized or personalized items
  • Items damaged by misuse

Refunds

  • Once we receive and inspect your return, we will notify you about the approval status.
  • Approved refunds will be processed within 5–7 business days.

Shipping Costs

  • Customers are responsible for return shipping charges unless the item received was incorrect or damaged.

Contact Us

For return or exchange requests, contact us at:

Thank you for shopping with Urban Hide.